Five tools in every account

Responsible gambling at 5Gringos Casino: who sets the pace?

Play only from 18+, and every 5Gringos Casino account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

Set a deposit limit

Operated by 5gringos Casino N.V. under licence OGL/2012/8106/729, issued by the Gaming Control Board Curaçao. Independently audited by iTech Labs and SIQ.

Starting out

Check these four facts first

Four lines that settle age, licence, helpline and who answers limit questions.

Minimum age18+

LicenceGaming Control Board Curaçao, OGL/2012/8106/729

Gambling Helpline Aotearoa0800 654 655

Limit and exclusion help[email protected]

Your controls

Before the first spin, set the limit

All five sit inside your account, matching how this casino keeps control in the player's hands.

A cap on what goes in

A deposit limit caps how much you can add to the account in a set window. Switch it on before your first deposit, when your budget is still a plan rather than a regret.

Set the loss ceiling

A loss limit ends spending once your net losses reach the figure you chose. Turn it on at the start of a session so a bad run stays inside a number you picked.

Before the hours slip by

Session time reminders nudge you at intervals you choose while you play. Set them on the day you plan a long session, so time stays visible rather than disappearing.

Blocking your own access

Self-exclusion blocks your access to the account for the period you select. Reach for it the moment play stops feeling like entertainment, not after another loss.

While you are mid-session

Reality checks show how long you have played and what you have spent. Switch them on whenever you want the facts in front of you rather than in memory.

Setting your cap

Where do you set a deposit limit?

Four quiet steps, in the same account you use to play, no forms needed.

Open your profile menu

Log in with your email address and password, then open the profile menu in the account. Check that the details shown are yours before you change anything.

Find the limits tab

Look for the limits section inside the account settings area. Everything you set from here applies to this account only, so nothing carries across to another player.

Pick your deposit or loss cap

Choose deposit limits or loss limits and decide the figure before play, not after a loss. Read the entry you are about to confirm, since the choice is yours to live with.

See it sit in place

Confirm the change and return to the limits section to see the new figure listed. Sign out and back in once to be sure the cap is still shown.

Keep under-18s out and get relatives real help

Identity before the first payout. At sign-up, the age gate asks for 18+ and nothing less. Proof of identity and address is checked before the first withdrawal, so a borrowed or invented birth date rarely survives the review.

Your teenager uses your phone. Install blocking software on the family computer and on every phone a teenager can reach. Set it to block betting and casino domains outright, and keep the device password with an adult.

When someone you love keeps playing. Aim for a plain conversation rather than an accusation, and ask what the play is giving them. Gambling Helpline Aotearoa answers on 0800 654 655 around the clock for relatives as well as players.

A day off or a longer stop

Before the pause, after the pause. When you feel play needs a gap, a pause closes your play for hours or days and is started in your account. Your balance and history stay as they are, so the break ends quietly and play resumes afterwards.

Set your exclusion now. For a long stop, self-exclusion seals the account for months and cannot be undone early. Once it starts, your access ends and support can fill that time, so pick a length you will not want to shorten.

No register, just your account. New Zealand has no national self-exclusion register, so your own account is where the exclusion is set. Reach the helpline any hour and they will talk you through a longer stop than a pause.

Free and private help

Support close to home that costs nothing

Most players hesitate because they think asking for help will cost them money or their privacy. It costs neither.

Gambling Helpline Aotearoa

Anytime you need someone to listen, the helpline answers around the clock, free and confidential, for players and for the people worried about them; you can also reach it by text. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

For face-to-face support, the foundation offers free counselling, peer and cultural support across 18 clinics nationwide, with freephone and text contact, Monday to Friday during business hours. pgf.nz

Safer Gambling Aotearoa

Health New Zealand runs an information site covering the signs of harm, practical tips and a finder for local support, written for people who gamble and for their families. safergambling.org.nz

Seven quiet warning signs

Catching these signs early means a limit or a pause stays a simple choice rather than a repair job. Look at the list honestly: if two or three feel familiar, set a cap or take a break before you play again.

Read each line as if it were your own week, and notice how many fit.

Chasing a loss with a bigger deposit
Spending money set aside for bills
Hiding your play from your family
Thinking about the game when you are away
Needing a larger stake to feel the same
Borrowing to keep your account topped up
Playing longer than you planned again

Six questions, six answers

One casino, or all of them?

Reaching for a limit, a pause or an exclusion, and unsure what each one actually does.

Will self-exclusion here stop me joining other casinos?+

No. New Zealand keeps no national exclusion register, so an exclusion set in your 5Gringos Casino account blocks that account only. Other sites will not see it, which means the decision stays with you each time you sign up somewhere new.

Can I change a limit later in the same account section?+

Yes. Limits live in the limits tab of your profile, and you can return there whenever you want to adjust them. Set them before a session starts rather than in the middle of one, when the number is easier to talk yourself out of.

Once I self-exclude, can I ask for it to be lifted early?+

No. Self-exclusion runs for the whole period you chose, and nothing shortens it. Pick a stretch you can genuinely sit with, because the block holds from the moment it is saved until the period ends.

What does a short pause take away, and when can I play again?+

A pause switches off play without shutting the account, so deposit and loss limits and your history stay where they are. Play comes back on its own once the break you chose has passed, with no request needed.

How do I shut my account down permanently?+

Email [email protected] from your registered address and say you want the account closed. Support handles closures, and the account then stays closed; if you later want to return, ask them about the options.

Why does the casino ask about my age before I play?+

Gambling at 5Gringos Casino is for adults of 18 and over, so age is confirmed as part of verification. That check protects younger people in the household as much as it protects the licence.