Three Things To Send

5Gringos Casino: Get Verified And Withdraw Without The Wait

Licensed casinos must know who they pay, so we run this check in about 12 hours once your papers are in.

Operated by 5gringos Casino N.V. under licence OGL/2012/8106/729, issued by the Gaming Control Board Curaçao. Independently audited by iTech Labs and SIQ.

The Short Version

Far Less Paperwork Before, Far Quicker Money After

Here is the whole check at a glance, so you know who runs it and when it lands.

Who checks

5Gringos Casino N.V.

Under which licence

Gaming Control Board Curaçao, OGL/2012/8106/729

How long

12 hours

When mandatory

Before the first withdrawal

Where to ask

[email protected]

Minimum age

18+

The Checklist

Right Papers First, No Emails After

After these four moves your file stands complete, with nothing left for us to chase.

Your Account, Unverified

Sign in and look for the verification area in your account, where the list of wanted papers sits. Note which item is marked as still open.

The First Upload

Photograph your identity page flat, with all four corners inside the frame and nothing covering the text. Daylight beats a lamp, and glare is the usual reason for a second attempt.

Which Method Did You Use?

Show the payment method you used, matching the name on your identity paper. A card statement or wallet screenshot with the middle digits hidden keeps it safe and readable.

How Long Will It Take?

Send the file and then leave it; a note lands in your inbox when the review closes, usually inside 12 hours. Watch that inbox rather than the withdrawal screen.

What We Read

Plain Copies Now, Plain Sailing Later

Three papers cover almost every file, which is how we keep the review to a short 12 hours.

Proof of identity

ConfirmsYour name, face and date of birth

Copy must showAll four corners, photo and dates sharp

Proof of address

ConfirmsWhere you live in New Zealand

Copy must showFull name, address and a date inside three months

Payment method confirmation

ConfirmsThe account you pay from

Copy must showName, method logo and some digits

Why Checks Come

Notice The Check Before It Blocks You

After reading, you will know which four moments bring a document request and why.

Fewer Frozen Requests

The moment a name, birth date or street on your profile drifts away from the paper you sent, the file has to be matched by hand before anything moves.

A Profile That Looks Under 18

Anyone joining must be 18 or over, so the day an account looks younger than that, a dated photo of the ID settles the question quickly.

An Untested Card Or Wallet

Each new card or wallet is checked once so the money leaving your account is traced back to you, and the branded confirmation is enough.

Send Papers Before You Cash Out

Sending the papers ahead of your first cash-out keeps the queue short, and identity, address and method proof all travel to [email protected].

Routine Question, Not An Accusation

Founded in 2012, the casino holds licence OGL/2012/8106/729 from the Gaming Control Board Curaçao, and that licence makes AML checks a duty. Asking where funds came from is routine housekeeping, not a signal that anyone suspects you.

Depending on the case, any of the following could be asked for.

Recent bank statements
Payslips from your employer
A tax return or notice
A pension or benefit letter
A sale or inheritance record

A Rejected File Is A Short Pause

Swap In A Current Copy. An identity paper that has passed its expiry date no longer proves who you are today, so the file is returned until a current one arrives. Photograph the newest copy you hold Check the expiry date in the picture

The File Looks Treated. Crops, filters and highlights break the chain of evidence, so a full, untouched version is asked for instead of the one you sent. Upload the original photo, uncropped Leave all four corners visible

Which Version Is Right? When the paper carries a name or address unlike your profile, staff cannot tell which version is true, so the mismatch halts the file. Explain the difference in a short note Add a paper showing the current address

Skip The Guesswork

Answers Before You Upload

Read this while your withdrawal waits, or before you send the first document.

Are my documents safe when I upload them here?+

Yes. Files travel on 256-bit TLS encryption, the same protection your bank login uses. Only the team that reviews identity checks opens them, and [email protected] handles any question about how your data is held.

Who licenses 5Gringos Casino and under what number?+

The Gaming Control Board Curaçao licenses this site under number OGL/2012/8106/729. That licence is why identity checks exist here, and it also sets the rules the review follows. The operating company is 5Gringos Casino N.V., registered as 323016 in Curaçao.

Will I have to send my papers again further down the line?+

Normally no. Once a document is approved it stays on file and covers future withdrawals. A new upload is only requested when a paper expires, when your address or payment method changes, or when a routine review needs a fresher copy.

Can I upload documents from my phone instead of a laptop?+

Yes. The upload page works the same on a phone as on a desktop, so a photo taken with your camera is fine. Keep the whole document inside the frame, make sure no corner is cut off, and check the text reads clearly before you send it.

What happens if my name has changed since my ID was issued?+

Send the identity document you hold now together with the paper that links the old name to the new one, such as a marriage certificate. Both go to [email protected], and the reviewer matches them against your account details. Nothing else changes in the process.

When at the latest must the check be finished?+

Before your first withdrawal leaves the account, and no later. The casino may also ask at registration or straight after your first deposit, so sending papers early keeps the path clear. Verification takes up to 12 hours from a complete upload.